My husband purchased a high performance ski rental package. They did not have any performance boot in his size and the skis were basic.
You pay before you see the equipment so heasked for a refund of the difference between the regular package and the high performance package but they refused.
He has rented performance package in Colorado and the Alps and has always been satisfied but this retailer is not up to standard.
Great service and lots of local knowledge. Nick and Laurie are fantastic. Have rented mountain bikes for friends here and bought ski equipment for my son.
Avoid.
Poor service and little choice of rentals.
I rented skis for my husband and 6 yo son. The children's skis were fine. However, my husband had to leave the mountain, waste 45 minutes, to go exchange his skis because the boot would not click back in. He got new skis and still had a hard time clicking his boot into them once back on the mountain. This was incredibly inconvenient. The business did not even offer to provide some sort of credit for the inconvenience. For adults, you're better off renting right at Windham Mtn Resort.
We have been coming to Windham Mountain Outfitters for over 20 years, and they have always been super helpful, welcoming and accommodating. It's the best place to go for your skiing/biking needs in the area.
I rented skis and snowboarding equipment yesterday. The binding broke on the snowboard I rented for my daughter. Things like this happen. What matters is how it's resolved. I called the shop, they came to the slope and swapped out the binding within 15 minutes. Customer service is big with me, and these folks get it! They've got my business every time i go back.
Terrible customer service.
Windham Mountain Outfitters is a US Point Of Interest based in Windham, New York. Windham Mountain Outfitters is located at 61 NY-296, Windham, NY 12496, USA.
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