Having a hotel with shuttle service to and from the reception meant our guests could be safe.
We were very excited to find the Winwood Inn and Windham Mountain for our wedding Columbus weekend of 2017.
We as the bridal party reserved and were paying for 5 rooms. But the staff released one room to another guest.
I was at the hotel for a wedding at the mountain. When I came back to the room, the bar was closed (we are talking 9:30-10). We were told it would be open so it was a buzz kill. Considering how many wedding guests were at the hotel they probably would have made some money.
This place was nice although our bed in room 301 needed a new mattress. Overall a good place to stay.
Later as our guests attempted to book rooms they were given inaccurate information on availability and pricing.
There's more but the biggest issue is that they failed to charge our account for some of the rooms until nearly two weeks after the first charges went through. But then we were charged an additional night for one room we had checked out of, plus a night in a room that we never were in!
Sadly when our guests started booking the issues began:
I really wanted to like this place. After paying $350 For a room I would have expected more. First off, I didn't get the room promised when I booked. Thankfully the woman at the desk was super nice and gave me a different room (but still charged me a few dollars more).
A month since our wedding and we are still waiting for a refund
Their free breakfast is not worth the effort. The woman kept it stocked and full, but for $8 I went down the street and had a great diner breakfast.
Very nice staff. Extremely clean rooms. Much bigger than expected.
What a great experience! We checked in easily and had a nice room. Heather at the front desk was SUPER nice and even came up to help fix the cable that temporarily went out. We spent a few days so got to know the staff pretty well. Heather in particular stood out as very professional and eager to please. Couldn’t believe how she made us feel right at home. We saw her interact with other guests and it’s refreshing to see people are geniune. Heather really made our experience great and will only stay here from now on when we travel back in the area. The lobby has a nice fireplace and couches to kick back and enjoy a glass of wine on. Breakfast consisted of bagels, muffins, cereal juice coffee tea kinda stuff but was nice and convenient. The room was clean and appeared well taken care of. Definitely will go back this winter.... !!!!
We toured the rooms (completely adequate) and the staff was very friendly.
The room was clean, however its the first time I have ever been in a hotel room with no iron!
The staff allowed an outside member to book a room inside of our blocked out number.
Winwood Inn is a US Lodging based in Windham, New York. Winwood Inn is located at 5220 NY-23, Windham, NY 12496, USA.
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